Family owned and operated since 1910, Gross Electric is Northwest Ohio and southeast Michigan's number one source for quality lighting and electrical products.
Policies
Payment Terms
 Shipping Information
 Customer Service
 Returns & Cancellations
Privacy
 
Payment Terms:   Online Shopping Orders can be charged to your Visa, MasterCard, or Discover card or a previously established Gross Electric charge account.  Sorry, we do not provide COD shipments, nor do we accept checks or money orders for on-line transactions. 

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Shipping Information:  We ship most of our orders from our inventory within 2 business days of receipt of order.  We ship to the 48 contiguous United States via United Parcel Service (UPS) or Federal Express (FedEx) ground service.  We do not ship to any other destinations at this time.  Special handling (air shipments, etc.) are available for an additional charge.  A shipping charge will be calculated and automatically added to your order and will be shown on your receipt.  This charge represents a typical shipment via UPS Ground.  If your shipment is of exceptional weight or size, or if the carrier/service level requested cause the actual shipping charges to be higher than this system-calculated amount, we will contact you for your approval of the charge prior to processing your order.  If you confirm that the additional charge is acceptable to you, we will add it to your order total and process accordingly. 
Please allow 1-2 business days for order processing and fulfillment plus the following number of business days for transit...
UPS Ground Service Map


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Customer Service:   We strive to provide an experience that makes you want to recommend us to your family and friends.  Our Customer Service Representatives are available to assist you from 9AM to 5PM weekdays and Saturdays, Eastern time zone.   They can be reached either via email at info@grosselectric.com or by telephone at 419-537-1818 or toll-free at 800-824-7268 (from USA Only).

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Returns/Cancellations Policy:  Please contact our Customer Service Department at 419-537-1818 or toll-free at 800-824-7268 to obtain authorization and to arrange the return of merchandise. A full refund (less shipping charges) will be made to your account on stock merchandise purchases where a return authorization is obtained within 30 days of receipt of your purchase. Merchandise must be returned in salable condition and in the original vendor packaging. Merchandise authorized for return beyond 30 days or returned without original vendor packaging will receive store credit only and will be subject to a restocking fee. We will replace defective merchandise with identical products. Request for return of defective lamps (light bulbs) must be made within 5 days of receipt. Special orders (non-stock merchandise) cannot be returned.  Installed items cannot be returned.  Cancellation of a stock merchandise purchase prior to shipping is allowed, however cancellation of special order (non-stock) merchandise purchase once the product has been ordered from our supplier may not be allowed or will be subject to a restocking fee.  Please contact customer service for additional information.  
 
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Privacy Policy:    
Gross Electric is committed to protecting your privacy. Any information we collect will only be used to process orders, provide support or service, and assist in the resolution or diagnosis of system questions or problems.

We will never disclose to an unaffiliated third party the following information: (i) the files or materials residing on Gross Electric storage devices or its network of shared server computers which are not otherwise viewable from the Web; or (ii) your name, address, phone number, credit card, debit card, banking information, electronic funds transfer information, e-mail or alias e-mail address, or other specific personal identifying information, unless you provide express written permission in advance.

Be aware that Gross Electric may disclose any or all of the foregoing if requested by any governmental or law enforcement agency, or directed to do so by a search warrant or court order. Gross Electric maintains a policy of cooperating with governmental and law enforcement agencies. In the event that any governmental or law enforcement agencies make an allegation that you are engaged in unlawful activities through use of the HOSTING SERVICE or the SOFTWARE PRODUCT, Gross Electric reserves the right, in its sole discretion, to take any action it deems necessary or appropriate under the circumstances. You hereby consent to the release of any of the above information without notice should Gross Electric deem it necessary and appropriate under the circumstances.

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