JOB TITLE: Counter Sales Associate
The counter sale associate is responsible for establishing initial contact with prospective customers as well as identifying and developing new business opportunities. It also requires assisting customers during the sale/purchase process and responding to customer inquiries in a professional manner. This position is responsible for maintaining strong product knowledge as well as the ability to market and promote new product and product specials.
DUTIES AND RESPONSIBILITIES:
Assist customers (in person or over the phone) during the sales process in an effective and efficient manner that encourages return business.
Accurately conducts the sales transaction at the counter or by phone.
Maintains an awareness of all product knowledge information and merchandise promotions.
Markets all products sold and suggests replacement / alternative products when appropriate.
When required, picks and fills product orders. Assures that orders leaving the warehouse are accompanied with the appropriate documentation and have been checked for accuracy.
Processes product returns assuring that all documentation is collected and accurately entered into the computer system.
Generates product requests as appropriate including lost sales reports.
Assist in maintaining the counter and product display area assuring a safe, clean and orderly environment. Assemble and stock product display and shelves.
Consults with other branches regarding inventory checks and stock transfer request.
Places follow-up calls to open customers regarding merchandise being held.
Assist in warehouse duties such as stocking and labeling shelves, inventory goods, etc. in a manner which assure an orderly and safe work environment.
Maintains a positive working relationship with all staff throughout the organization.
Recognizes customer opportunities and problems and reports them to their manager.
Reports suspicious activities immediately to their manager.
Performs other duties as instructed or required to successfully complete the job.
Ability to stand and walk for prolonged periods of time.
Must be able to bend, climb, push and pull including the ability to maneuver at heights and in tight or small spaces
Ability to routinely lift, carry and otherwise transport work related materials that frequently weigh up to 70 lbs and that may occasionally weigh in excess on 70 lbs.
LOCATION: Ann Arbor, MI