Job Title: Showroom Sales Consultant
Department: Ann Arbor Showroom
Location: Ann Arbor, Michigan
Job Description:
The Showroom Sales Consultant is responsible for selling lighting solutions to retail and light commercial customers, builders, designers, and electrical contractors.
Key Responsibilities:
Achieve monthly and yearly sales goals and continue to grow sales volume.
Establish, develop & maintain excellent relationships with all existing & prospective customers.
- Approach customers quickly & politely. Make them feel welcome and look for customers not being attended to & re-approach after a little time if necessary.
- Independently solve problems, seek solutions and learn from previous experiences to find solutions
- Maintain customer relationships through consistent communication. Keep them apprised of new products, new services and other interesting/important information to keep them connected with Gross Electric.
Quality of work
- Effectively communicate with customers and co-workers through queues, email, phone, voicemail, and thank you cards in a timely matter.
- Process orders accurately and efficiently.
- Do what is expected on time without having to be reminded.
- Maintain superior product knowledge through self-study, online courses and vendor training, keep current with industry trends.
- Work respectfully with the team in a positive environment.
Qualifications:
This position requires excellent customer service skills and the ability to effectively manage customer accounts. Have a positive attitude & demonstrate this in the performance of duties. Contribute to a positive work environment & team spirit.
Education: Bachelor of Arts in Design and/or Sales preferred
Experience:
- Experience in the lighting business preferred
- Sales experience… demonstrated ability to open and close sales
- Relationship building… Ability to build effective relationships based on trust, respect and collaboration with all levels and functions of an organization
- Has a proven track record of making customer satisfaction a priority
- Learning agility… Ability and willingness to learn from experience, and then apply that learning to perform successfully under new situations
- Excellent communication skills, both oral and written
- Knowledge of computer software and applications