Counter Sales and Warehouse Associate

Job Title: Counter Sales and Warehouse Associate

Department: Supply

Location: Howell, Michigan

Position Type: Full-Time (40 hours per week)

Reports To: Miles Macshara

Created/Updated: June 2022

JOB SUMMARY:

Counter sales is responsible for selling electrical supplies and associated products. This position also performs basic warehouse functions including stocking, picking, shipping, inventory control and delivery of all types of merchandise. This position requires the associate to meet and exceed customer expectations, in responsiveness, detail and follow through.

KEY RESPONSIBILITIES:

• Consult with customers to understand their needs and preferences related to products.
• Demonstrate and explain merchandise, selecting and suggesting options suitable for the customer’s needs.
• Assist customers with purchase decisions.
• Establish, develop and maintain excellent working relationships with customers, prospective customers and co-workers.
• Establish and maintain long-term, customer relationships by meeting and exceeding our customer’s expectations.
• Ensure high levels of customer satisfaction.
• Retrieve merchandise from sales floor, stock room, or other inventory locations; places special orders.
• Process and fill orders accurately.
• Correctly enter in the computer system.
• Manage shipping and receiving of merchandise.
• Stock merchandise accurately, in the proper location.
• Maintain daily and advance cycle counts.
• Prepare manifest for delivery runs.
• Deliver all orders efficiently and safely.
• Consistently attain quarterly and yearly goals.

ADDITIONAL RESPONSIBILITIES:

• Maintain in-depth product knowledge through self-study, online courses, and vendor training.
• Maintain a clean and orderly work area.
• All other duties and responsibilities as assigned.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred.
• Previous retail sales experience preferred.
• Electrical supplies knowledge preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Provide a positive and professional image of the company to customers, vendors and co-workers.
• Possess a genuine desire to provide outstanding service by being enthusiastic, friendly ad energetic.
• Excellent verbal and written communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Knowledge of the merchandise.
• Ability to anticipate customers’ needs and respond with a sense of urgency.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn computer systems.
• Ability to work well in a team environment, collaborate on projects and work independently.
• Ability to make deliveries to

REQUIREMENTS:

• Must pass mandatory drug and background check
• Prolonged periods of standing and walking
• Ability to lift 50-100#.
• Ability to climb up and down multiple steps and ladders.
• Must have a good driving record.
• Must be at least 21 years of age.
• Must possess a valid driver’s license.

GROSS ELECTRIC VALUES:

Acts as a role model and consistently embody the Gross Electric values:

• Customer-Focused – Provide an experience that inspires our customers to refer us.
• Integrity & Honesty – Act with integrity, honestly, and ethically in all communications and interactions.
• Respect of Others – Treat everyone with respect in all communications and interactions.
• Strive for Excellence – Strive to consistently achieve excellence in all we do.
• Foster Teamwork – Have a team and family spirit, work collaboratively and be accountable to one another, the company and the community.
• Embrace Change – Seek new opportunities and respond positively to change.